Summary

BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration

Responsibilities

• Responsible for the oversight of all accounts under administration.
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience.
• Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
• Ensure adherence to all legal and regulatory requirements related to Trust administration.
• Perform thorough annual and periodic reviews of trust accounts to ensure ongoing compliance, accuracy, and client satisfaction.
• Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures. 
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration.
• Develop and maintain expertise in the products and services offered to clients.

Skills and Experience

• Bachelors Degree and an advanced degree or certification 
• 6 years of customer relationship service and 3 years of experience working at a trust company
• Highly effective verbal and written communications
• Strong customer service skills
• Accuracy and attention to detail
• Highly organized with work tools like emails, spreadsheets, databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills, positive attitude, listening and problem-solving skills

Skills

• Attention to Detail
• Client Servicing
• Communications Skills
• Problem Solving