Job Description


BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration


  • Responsible for the oversight of all accounts under administration.
  • Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience.
  • Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures.
  • Ensure adherence to all legal and regulatory requirements related to Trust administration.
  • Perform thorough annual and periodic reviews of trust accounts to ensure ongoing compliance, accuracy, and client satisfaction.
  • Maintain proficient knowledge of trust rules and regulations, as well as company policies and procedures. 
  • Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration.
  • Develop and maintain expertise in the products and services offered to clients.

Skills and Experience

  • Bachelors Degree and an advanced degree or certification 
  • 6 years of customer relationship service and 3 years of experience working at a trust company
  • Highly effective verbal and written communications
  • Strong customer service skills
  • Accuracy and attention to detail
  • Highly organized with work tools like emails, spreadsheets, databases
  • Extremely high sense of urgency when servicing external and internal clients
  • Analytical skills, positive attitude, listening and problem-solving skills

  • Attention to Detail
  • Client Servicing
  • Communications Skills
  • Problem Solving
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