Summary

The Renewals Manager is responsible for supporting the Customer Success team in their mission to retain and grow Fireblocks’ customers. You will be responsible for ensuring timely and successful renewals of customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive engagement in the customer lifecycle.

You will work in close alignment to the Customer success managers, Account managers, Sales Directors and Finance teams, to manage the renewal process with the addition of services and decommissioning of accounts.

You will:

1. Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction.
2. Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy.
3. Execute the renewal process to ensure ARR is retained or expanded
4. Evaluate license usage and complete true-up requirements
5. Understand our portfolio and align customer’s business needs and goals to generate renewal quotes
6. Provide renewals administration support to co termed expansion opportunities
7. Ensure that renewals are closed on a timely basis.
8. Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
9. Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
10. Ability to identify opportunity and customer level risk and coordinate the mitigation.
11. Contribute to the improvement of the renewal process, policies, and tools including helping others on the team.
12. Provides accurate weekly forecasts and status of renewals and associated risks.
13. Negotiate and bring to successful closure renewals for assigned customers.

You'll have:

1. Minimum of 6+ years’ experience in renewals, sales operations, account management in high growth SaaS technology environments is required
2. Experience negotiating contracts and working with high volume of SaaS renewals is essential
3. Proficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required
4. Experience in working across functions to deliver customer facing quotes/proposals
5. Consistent track record of accurate forecasting and achieving or exceeding quota targets
6. Prioritize requests based on importance and timing for key decision making or events
7. Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
8. History of thriving in a rapidly changing environment
9. Excellent communication and interpersonal skills
10. Proactive and results driven
11. Strong empathy for customers and passion for revenue and growth
12. Analytical and process-oriented mindset

Skills

• Analytical Thinking
• Communications Skills
• Growth Strategy
• Negotiations Skills
• Team Collaboration