Summary

Your role:

1. Ensure the precise, timely, and reliable execution of all client communications across email, push, and in-app channels.
2. Implement and optimize automated campaigns and triggered flows across direct channels
3. Partner with internal teams, including Content, Design and Product, to design, validate and launch new campaigns.
4. Translate cross-functional briefs into structured, executable operational plans.
5. Define and manage client segmentation and targeting to ensure campaigns reach the right audience.
6. Own the communications calendar, set prioritisation and keep stakeholders aligned.
7. Safeguard communication integrity by monitoring cadence, conflicts and message overlap.
8. Analyse campaign performance and drive continuous cross-channel optimization.
9. Maintain and improve operational tooling, templates, workflows and data logic.
10. Provide visibility, reporting and operational insight to support decision-making.

What makes you stand out:

1. 5+ years of relevant experience in client communication and campaign automation.
2. Proven track record in client retention, campaign optimization, and journey automation.
3. Proficiency in client segmentation and ability to tailor campaigns to different audiences.
4. Advanced proficiency in automation platforms (Salesforce Marketing Cloud or similar).
5. Strong analytical skills and a data-driven mindset that turns reporting data into clear insights.
6. A practical, hands-on approach, always looking for ways to improve and test new ideas.

Nexo benefits:

1. Competitive and rewarding remuneration package.
2. Annual performance-based bonuses.
3. Comprehensive Learning Hub for continuous growth.
4. Hybrid work model: primarily office-based with scheduled home office flexibility.
5. A dynamic and inspiring environment with cutting-edge projects.
6. Career development opportunities in a global leader driving the next generation of wealth.
7. Customizable personal benefits package.
8. Wellness benefits include additional health insurance, all-access sports cards, team-wide sports activities, standing desks, and blue light glasses.
9. Free parking with a designated space, free electric bikes, and public transportation cards.
10. Fresh fruits, snacks, and a well-stocked office kitchen.
11. Regular department team buildings and company-wide team buildings.

Skills

• Analytical Thinking
• Communications Skills
• Team Collaboration