Summary

Job Responsibilities:

1. Market Strategy & Growth: Conduct in-depth market research and analysis to identify trends, user behaviors, and competitive landscape. Develop and implement regional operation strategies to drive business growth and increase market share.
2. Operational Execution: Collaborate with the BD team and local partners to optimize business plans, refine operational policies, and support product development to meet regional needs.
3. Performance & Optimization: Monitor key performance indicators (KPIs) and continuously improve operational efficiency through data-driven strategies, including traffic acquisition, user segmentation, and engagement initiatives.
4. Campaign & Community Engagement: Design and execute promotional campaigns tailored to regional users, including incentive programs, partnerships, and community-driven activities, to boost adoption and transaction volume.
5. Merchant & User Management: Oversee P2P merchant verification, provide operational support, and address merchant-related issues to enhance the user experience and maintain platform integrity.
6. Risk & Compliance Coordination: Work closely with compliance and risk management teams to ensure adherence to local regulations, mitigate fraud risks, and maintain a secure trading environment.
7. Cross-functional Collaboration: Partner with internal stakeholders, including marketing, product, legal, and customer support teams, to drive seamless execution of operational initiatives.

Job Requirements

1. Educational Background: Bachelor's degree or higher in Finance, Banking, Business Administration, Marketing, or a related field.
2. Industry Experience: Minimum of 2 years of operational experience, preferably in fintech, payment solutions, or cryptocurrency P2P trading. Experience in growth hacking and regional expansion is a plus.
3. Market Expertise: Deep understanding of the Africa & MENA P2P and OTC trading landscape, user behavior, and regulatory environment.
4. Analytical & Problem-Solving Skills: Strong data analysis skills with the ability to leverage insights for strategic decision-making.
5. Communication & Language::Fluent in English and Chinese
6. Adaptability & Leadership: Strong sense of responsibility, ability to work under pressure, and a proactive mindset to drive regional success.

Job Responsibilities:

1. Market Strategy and Growth: Conduct in-depth market research and analysis to identify market trends, user behavior and competitive landscape. Develop and execute regional operation strategies to drive business growth and increase market share.
2. Operational Execution: Collaborate with business development teams and local partners to optimize business plans, improve operational policies, and support product development to meet regional needs.
3. Performance and Optimization: Monitor key performance indicators (KPIs) and continuously improve operational efficiency through data-driven strategies, including traffic acquisition, user segmentation, and user engagement programs.
4. Events and Community Operations: Design and execute promotional activities for regional users, including incentive programs, partnerships, and community-driven activities to promote user adoption and increase transaction volume.
5. Merchant and user management: Manage the P2P merchant review process, provide operational support, solve merchant-related issues, improve user experience and maintain platform integrity.
6. Risk and Compliance Coordination: Work closely with the compliance and risk management teams to ensure compliance with local regulations, reduce fraud risks, and create a safe trading environment.
7. Cross-departmental collaboration: Work with internal teams such as marketing, product, legal and customer service to promote the efficient execution of operational projects.

Job requirements:

1. Educational background: Bachelor degree or above in finance, banking, business administration, marketing or related majors.
2. Industry experience: At least 2 years of operational experience, experience in fintech, payment solutions or cryptocurrency P2P trading is preferred; experience in growth hacking or regional expansion is a plus.

Skills

• Analytical Thinking
• Communications Skills
• Leadership
• Operations
• Problem Solving
• Risk Analysis
• Strategic Thinking