Summary

We are looking for a dynamic and strategic Sr. Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage.

This role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. The ideal candidate will have an understanding of the crypto and fintech landscape, exceptional relationship-building skills, and a strategic mindset to foster and sustain high-impact partnerships.

This is a fully remote role

#LI-Remote

Requirements

1. Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts, to facilitate collaboration and drive joint initiatives;
2. Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance to ensure the client has a smooth onboarding experience and that the client strategy aligns with the broader business goals;
3. Serve as first point of contact for billing, account receivable, third party audit requests etc;
4. Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.;
5. Create account-based strategies with a focus on enablement, account mapping, upselling and co-marketing;
6. Work with Engineering, Product, Sales, Finance and Marketing teams to channel the client voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market;
7. Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products;
8. Negotiate client agreements, contracts, and other legal documents, ensuring alignment with the company's goals and objectives;
9. Design and implement data driven reporting to track client satisfaction;
10. Own retention and contract renewals;
11. Excel at operating in a dynamic and quickly changing environment;
12. Act as internal buffer between client and leadership team; and
13. Maintain operational excellence, identifying and implementing improvements to client-related processes (CRM system, internal systems) on an ongoing basis.

Requirements

1. Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients;
2. Bachelor's degree or equivalent practical experience;
3. 10-12 years of experience in B2B Relationship Management;
4. Exceptional written and verbal communication;
5. Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders, both internally and externally;
6. The ability to work independently in a fast-paced environment;
7. Receptive to feedback and implements changes immediately with a positive attitude;
8. An interest in being a relationship builder, collaborative partner, and dynamic project manager;
9. Experience working in a complex ecosystem of SaaS or payments products;
10. An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems;
11. Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need);
12. Maintain focus on operational excellence, identifying and implementing improvements to partner-related processes (CRM / Finance etc.) on an ongoing basis; and
13. Experience in fintech, brokerage, payments, and/or the crypto industry.

Preferred

1. Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment;
2. Self-confident, resilient and goal focused;
3. Motivated by a startup environment;
4. Experience working with product and engineering teams.

Skills

• Communications Skills
• Excel
• Leadership
• Negotiations Skills
• Strategic Thinking
• Team Collaboration