Summary

This role requires a technically adept critical thinker with a foundational understanding of real-time big data and additional knowledge in vector databases and AI use cases. These capabilities empower effective communication with technical and leadership resources, reinforcing relationships, and optimizing client value.

Role and Responsibilities:  

1. Master SingleStore's core functionalities for diverse use cases.
2. Communicate SingleStore's value proposition and functionalities, backed by customer references.
3. Be responsible for a growing portfolio of customers with varying touchpoints.
4. Collaborate across teams to maximize client value.
5. Lead customer interactions from implementation to renewals and growth discussions.
6. Advocate for clients internally, providing valuable feedback.
7. Manage escalated ticket requests in collaboration with the Support team.
8. Disseminate updates on products, events, and maintain internal reports.

Required Skills and Experience:  

1. Degree in a tech-related field or equivalent experience.
2. 5+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Solution Engineer, Solution Architect, Technical Support, Consulting, Engineering).
3. 3+ years of experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
4. Proficient in project management, issue tracking, and accountability.
5. Strong verbal skills for relational building.
6. Good presentation skills including leading customer facing technical and business workshops
7. Experience in escalation management and risk mitigation, demonstrating business acumen.
8. Resourceful problem solver with creative approaches.

Skills

• Communications Skills
• Database Management
• Leadership
• Problem Solving
• Risk Analysis
• Software Architecture
• SQL
• Team Collaboration