Summary

Job Description :

• Provide customer service
• Field inbound support live chats, emails, telegram from users about our product offerings
• Liaise between department to resolve problems
• Proactively look for ways to improve internal processes
• Research customer inquiries using the appropriate technology
• Use problem solving, analytic, and intuitive skills to follow logic and offer good solutions

Requirements:

• Diploma/Bachelor's degree; at least 1 year of Customer Service experience
• Well-versed written in both English and Mandarin
• Eagerness to learn and a strong sense of curiosity

Skills

• Analytical Thinking
• Communications Skills
• Email Marketing