Job Description


The Opportunity

Performance Metrics Development: Collaborate with the Client Engagement Team to define key performance indicators (KPIs) that measure the success of the client engagement team. Develop CEs performance metrics in our Data lake that serve as the source of truth for evaluating the team and specialist performance.

Data Visualization: Ability to create visually appealing and informative dashboards to present data insights effectively. Proficiency in using data visualization tools such as Tableau, Power BI, or other similar platforms.

Data Integration and Partnership with Data Engineering: Partner closely with data engineering teams to understand the business requirements for data integration. Collaborate in integrating data from various sources, including zendesk, playvox, workday and admin. Work together to ensure data accuracy, consistency, and reliability for effective analysis.

Collaboration: Work closely with the Client Engagement Team and other stakeholders to understand their data needs and provide timely and relevant data-driven solutions to support their initiatives.

Technological Advancements: Stay updated on emerging data analytics technologies and methodologies. Continually explore innovative approaches to enhance data analysis processes and stay at the forefront of the field.

Skills you should HODL

  • Strong understanding of and experience in data integration, optimizing  data infrastructures and collaborating with data engineering teams to build a database for performance management

  • Experience building performance metrics for a Client Engagement / Sales / Contact team at scale 

  • Strong knowledge of SQL to build performance metrics 

  • Basic knowledge of programming languages such as Python for data analysis and modeling tasks 

  • Ability to work collaboratively with the Client Engagement Team and Data Engineering teams to achieve common goals and deliver data-driven excellence

  • Strong problem-solving skills with strong attention to detail to address challenges in data analysis and develop innovative solutions for optimizing client engagement strategies

  • Strong ability to present data findings and insights to non-technical audiences effectively

  • Communicate complex analyses and results in a clear and actionable manner to facilitate decision-making

  • Continuous Learning: A proactive approach to stay updated on the latest trends and advancements in data analytics and technology

  • Passionate to accelerate the global adoption of crypto

  • Client Servicing
  • Database Management
  • Python
  • SQL
  • Team Collaboration
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