Summary

The Role: Senior Resilience Management Analyst

As a Senior Resilience Management Analyst you will be responsible for the implementation of our policies and procedures, and coordination of risk assessments and audits within the Technology department as a whole. Working as part of our broader Production Engineering Team, this position will be a key personnel in coordinating around BCM, Governance within incident and problem management, and auditory functions for the Gemini technology group which are in adherence to local, federal, and international regulations. An ideal candidate will have strong focuses in risk management, cross team collaboration, and providing overall technology governance and improvements to processes which lead to the stabilization of the overall ecosystem.  

This is a hands-on position, working across the technology department, and cross-functionally across Gemini in partnership with Product, Risk, Audit, and Customer Support. You will be actively involved in the expansion of our BCM program, incident triage (when needed), auditing process, and refining team processes. You will coordinate with teams from across the organization in multiple aspects including getting projects safely delivered quickly, becoming a beacon of clairvoyance for audits, and rallying team members when needed end-to-end. You possess a strong sense of ownership and a desire to improve on every iteration. The core values of Gemini are heavily ingrained into this role and will grow to be a shining exemplar of the primary principles prized by the organization.

Responsibilities:

• Track, review, and report on the implementation of technology processes (eg., Incident, Problem and BCM )
• Help technology teams design and optimize their processes, in line with Geminis policies
• Help technology teams manage and report on their operational responsibilities through metrics and dashboards
• Work with Audit and Risk departments to conduct audit and risk assessments of Technology

Qualifications:

• Knowledge of typical technology support frameworks. Eg ITSM, ITIL
• Knowledge of reporting or BI tooling. Eg. Looker
• Knowledge of ITSM tooling and processes, eg. Jira, Rootly (incident-Problem Management tool), Service Catalog and CMDB. 
• Experience writing technical documentation or designing knowledge bases
• Experience with toolings, e.g. git, github, confluence and G-suite
• Knowledge of Agile methodologies
• Experience with internal and external technology audits
• Experience with incident and problem management, BCM and overall operational resiliency
• Comprehension of devops best practices

It Pays to Work Here   The compensation & benefits package for this role includes:

• Competitive starting salary
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Annual Learning & Development stipend
• Paid Parental Leave
• Flexible time

Skills

• Auditing
• Database Management
• Problem Solving
• Risk Analysis
• Writing