Summary

The team

The Business Operations team is the glue that holds together the Product and Operations organization. The team plays a vital role in cross functional projects and setting Kraken up for scale. This is an agile team of globally distributed operations experts holding a unique blend of creativity, knowledge and ambition to help scale Kraken while unlocking savage velocity. 

The team embraces hyper-transparency, fostering an environment of collaboration with a focus on execution. Recently, the team was responsible for delivering the major reorganization at Kraken, while also providing full transparency for the entire org on the product roadmap. 

The Senior Manager, Business Operations will play a significant role in setting our Product Domains up for success while partnering with cross functional stakeholders, such as Markets, Compliance, Legal, Finance and the Executive Office, to deliver on strategic projects that will shape our business for years to come!

The opportunity

• Lead the execution of high-impact, cross-functional projects

• Cultivate domain specific strategies that tie our Mission, Vision and Strategic Narrative to our Product Roadmap

• Establish partnerships across functions, gaining a deep understanding of their operating models and identifying opportunities for innovation and improvement

• Own reporting and executive communications on behalf of Domain leader 

• Bring workflow management and automation tools to bear in order to improve process infrastructure for scaling and performance

• Establish strong working relationships across functions and management levels, working collaboratively and independently to drive improvement 

• Bring stellar analytical methods to complex challenges around scale, operating models and cross-functional processes

• Own initial delivery of recommendations, demonstrating proof-of-concepts and real business outcomes while spurring change 

• Cultivate a deep understanding of what makes Kraken tick and readily identify and address potential blockers to progress

• Mentor team members and drive continuous improvement of our teams ways of working

Skills you should HODL

• Minimum 2-4 years of experience at a payments processor, card acquirer, bank (risk department), exchange or relevant e-commerce platform

• Strong advocate for cryptocurrency along with the deep understanding and passion to innovate and push the industry forward. Experience with buying and selling cryptocurrencies on multiple platforms is preferential, but not necessary

• Deep orientation in data privacy and security from both a personal and business standpoint

• Excellent communication and presentation skills in both written and verbal English

• Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills

• Availability to work flexible schedules, including weekends, on a fully remote set up

Skills

• Analytical Thinking
• Communications Skills
• Problem Solving
• Risk Analysis