Summary

As a Senior Associate within the Community Support team at Bitpanda, your mission is to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. You will serve as a visible and trusted representative of Bitpanda in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment, support users, and foster healthy community interactions in real time.

You’ll moderate discussions, spark engaging conversations, and embody our brand voice, sharing both official updates and friendly, community-first content (yes, that includes memes and vibe checks). If you’re passionate about crypto, community spaces, and bringing people together through impactful conversations, this role is for you.

What you’ll do

1. Be the face and voice of Bitpanda on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English.
2. Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions.
3. Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary.
4. Support community sentiment and trust, acting as a liaison between Bitpanda users, moderators, and internal teams by surfacing valuable feedback and sentiment trends.
5. Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team.
6. Be present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events.

Who you are 

1. Experienced Community Manager or Moderator, preferably with proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus.
2. Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus.
3. Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces.
4. A great Bitpanda culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment
5. Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery.

Skills

• Communications Skills
• Community Moderator