Summary

We are seeking an experienced and dynamic Program Manager to join our team. Reporting to the Program Management Lead, the ideal candidate will be based in Australia and have a strong background in product and customer operations, and a proven ability to apply industry standard methodologies to achieve specific business objectives. In this role you will be responsible for managing and overseeing a group of interconnected initiatives within the Commerce team supporting Cash App, Afterpay, and Clearpay. You will provide guidance and strategic direction to a diverse group of teams and stakeholders while ensuring strong program performance and alignment with organisational goals.

You Will

1. Understand the products, business strategy and roadmap for the abstraction(s) you support
2. Work with teams within the program(s) you support to assess new products, enhancements or initiatives
3. Develop and implement strategies for the program(s) you oversee that are aligned with organizational goals
4. Create and oversee project documentation, including timelines, milestones, and resource allocation
5. Identify potential risks to program success, communicate to relevant stakeholders, and develop mitigation plans
6. Develop utilization and success metrics for initiatives within the program(s) you support and collaborate with data teams to design and implement
7. Collaborate with Content, L&D, Business Systems, Legal, Compliance, and Operations teams across projects to identify and deliver operational requirements to launch new features and workflows
8. Understand high level dependencies on teams within the Cash App and Afterpay organisations

You Have

1. 5+ years of experience in a program management or similar role
2. Experience documenting cross-functional business and technical requirements (e.g. Product Requirements Docs, Business Requirement Docs)
3. Experience working with product and technical teams to build and deliver end-to-end programs with knowledge of the underlying lifecycles, platforms and technologies
4. Experience segmenting and prioritizing large multi-quarter projects into pilots and future iterations
5. Ability to indirectly lead, influence and motivate cross-functional teams and business owners to achieve program timelines and deliverables
6. Ability to frame and distill complex information appropriately and are comfortable regularly presenting to different audiences
7. Analytical mindset with the ability to identify and solve problems efficiently
8. Demonstrated success in problem solving; comfortable getting in the weeds if necessary to understand, explain, and solve a problem
9. Ability to work a flexible schedule with stakeholders in US time zones approximately 40-50% of the time.

Nice to have:

1. Certification in project or program management (e.g., PMP, PgMP, LSS)
2. Has in-depth knowledge of the function, structure, and services/offerings of product and operational program(s)
3. Familiarity with regulatory compliance and information security

Skills

• Communications Skills
• Compliance Knowledge
• Leadership
• Problem Solving
• Team Collaboration