Summary

The role of the Operations Manager - Venues is to establish venue profitability benchmarks for each venue business unit. They will make recommendations and implement operational changes to improve profitability performance through increased efficiency and productivity across all areas of the business.

Core Responsibilities

1. Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
2. Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
3. Identify opportunities for continuous improvement of the operational procedures
4. Monitor the allocation of all billing codes and systems compliance for all Encore venues
5. Co-ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
6. Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue 
7. Co-ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis 
8. Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually 
9. Make recommendations for capital expenditure within venues to the Technology Team
10. Work with the Technology team on the co-ordination of installation projects and venue upgrades

Your Background

1. Previous experience in a similar role
2. Background in Production (highly desirable)
3. Proven experience working with multiple stakeholders
4. Excellent oral and written communication skills
5. Highly developed customer service skills
6. Time management skills; the ability to manage multiple and competing deadlines
7. Excellent decision making skills

Skills

• Communications Skills
• Operations