Summary

Purpose of the job:

As the Operations Manager at VALR, your role extends beyond traditional operational oversight. You will lead and manage day-to-day operations, project management, team health initiatives, and product operations to ensure VALRs smooth functioning and continuous improvement.

What will you be doing:

• VALR is a product company, and many of our existing products require operational assistance. This role requires the following in relation to existing products:
  • Identify any necessary interventions for specific products
  • Ensure that our products work smoothly by addressing any required interventions
  • Work with other teams to reduce any manual interventions as far as possible
  • Put in place appropriate monitoring to first have a good understanding of the health of our products and second to be aware of and address any risks that may become apparent
  • Investigate whether our supporting documentation is well presented and understandable to our customers.
• VALR is currently building a range of new products which require operationalisation. This role requires the following of you in relation to new products:
  • Work with our product team to understand where any interventions - manual or otherwise - will be required for our new products
  • Assist with taking our products to market effectively.
• VALR has many special projects that require dedicated attention. This role requires the following in relation to special projects:
  • Lead and manage day-to-day operations of specific projects within the operations team
  • Ensure adherence to project timelines and goals, and enhance performance and scalability
  • Develop detailed project plans, set milestones, and ensure program integrity throughout project execution.
• Identify areas within VALR's business where operational excellence is not being achieved and develop a strong understanding of what operational problems VALR faces.
• Standardise tools for project management, including SOP templates and process maps, to achieve repeatable success and enhance operational efficiency.
• Conduct research and propose innovative solutions to enhance efficiency and effectiveness in customer service support operations.
• Support the general well-being of our team through team events and office administration, fostering a positive and collaborative work environment.
• Collaborate with cross-functional teams to streamline operations, mitigate risks, ensure compliance with regulatory standards, stay abreast of industry regulations, and implement necessary changes.
• Design solutions for process improvements and tool development, focusing on long-term sustainability and scalability.
• Analyse and evaluate emerging challenges and opportunities, aiming for further optimisation of product operations.
• Identify and resolve operational issues promptly to minimise disruptions to trading activities and uphold high standards of service.

What we look for in you:

• Proven experience in project management and operations within the financial or crypto industry.
• Strong leadership and communication skills, with the ability to effectively manage projects and client service teams.
• Experience in developing and implementing process improvements and tools for operational efficiency.
• Ability to analyse data and evaluate emerging trends to drive continuous improvement initiatives.
• A passion for fostering a positive team culture and supporting the well-being of team members.

What can you expect from VALR?

• Competitive salary: Get paid well to work in an exciting industry.
• Leave: Compliance with statutory leave required by individual countries and flexible leave.
• Remote work: Work from wherever you like - Employees to ensure that there is secure, stable internet connectivity to effectively work remotely.
• Home office setup: Mac laptop and a discretionary allowance to buy all the extras needed to work happily from home - all of it yours to keep after 3 years. Terms and Conditions will apply.
• Learning fund: An annual upskilling budget of R16,000 per employee, which will be converted to the respective currency of the employee's payment, in addition to scheduled VALR training.
• Performance bonus: When you contribute to VALRs success, youll be rewarded with discretionary bonuses.
• Regular get-togethers outside of work (COVID permitting).
• Annual company retreats (COVID permitting).

Skills

• Client Servicing
• Communications Skills
• Leadership
• Operations
• Team Collaboration