Summary

• This is a fully remote role requiring English fluency, based in Philippines
• Spanish and French fluency are a bonus
• You must be willing to work evenings and weekends

We're seeking passionate, security-first client experience wizards who are absolutely pumped about digital assets! 

Imagine this: You're part of a dynamic, top-tier team of client experience all-stars, working full-time from home. But here's the kicker: Our mission is what fuels our fire! We're talking about an unwavering commitment to making the crypto universe a better place for each Kraken client by providing a 6 star client experience on each interaction!

The Opportunity

• Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
• Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
• Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
• Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Krakens overarching objectives
• Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
• Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
• Wellness: Take care of your health through the various benefits available via our dedicated team
• Equipment will be provided

Skills you should HODL

• Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
• Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
• Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
• Language Proficiency: Fluent in English and either Spanish or French
• Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
• Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients
• Effective Communication: Excellent communication skills
• Adaptability: Ability to thrive in a fast-paced environment

Interested so far? Heres how the hiring process will be:

• Pre-screen assessment - about crypto and client support (to be completed in 72 hours)
• Video call with our Talent Acquisition team (30 minutes)
• Interview with the Client Engagement team (60 minutes)
• Final interview with Client Engagement team managers/directors (60 minutes)

Skills

• Client Servicing
• Communications Skills