Summary

We are expanding and growing our team based in Korea and looking to hire an experienced and result-driven Customer Service Representative to join.

Responsibilities:

- Monitor daily customer feedback via emails and live chat.

- Establish & maintain positive relationships with customers.

- Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required.

- Provide analytical strategies or solutions regarding customer needs to improve the business.

- Provide users with accurate, valid, and comprehensive information.

Requirements:

- Excellent communication skills, Korean native speaker, fluent in written and spoken English / Chinese is a plus.

- At least 1-2 years of work experience in customer service. Experience in the finance or E-commerce industries is preferred.

- Honesty and integrity; serious and careful; strong sense of responsibility and teamwork spirit.

- Strong pressure resistance and excellent communication skills.

- Passionate about the customer service industry and willing to work on different shifts.

- Interested in the crypto industry.

Skills

• Communications Skills