Summary

Key Responsibilities

• Delivering top-notch technical support to clients, ensuring their needs are met with utmost satisfaction and in a timely manner.
• Consistently providing exceptional customer service, going above and beyond to exceed expectations.
• Proactively troubleshooting, documenting, and refining internal processes to enhance efficiency and effectiveness.
• Be able to familiarise the functionality and features, specifically of the Order Up system.
• Managing and filing tickets, diligently following up on open incidents, and keeping clients informed throughout the process.
• Handling incoming phone calls from clients, addressing their inquiries and concerns promptly.
• Providing valuable administrative support to clients, ensuring smooth operations and a seamless experience.

Requirements

• At least 1 year of experience in a similar role, ideally with Customer Service or Help Desk experience.
• A degree in BS in Information Technology or a related field, showcasing a solid foundation in relevant knowledge and skills (Preferred).
• Excellent communication skills, both verbal and written, enabling effective collaboration and clear conveyance of information in English.
• Fast learner & hardworking individual with a knack for administrative tasks and details.
• Has the ability to problem-solve and troubleshoot.
• Has experience with Hubspot or similiar, proficient in MS Office and Google Apps.
• Applies logical and analytical thinking in a problem-solving environment, effectively identifying and resolving challenges.
• Demonstrates a patient mindset when addressing client concerns and issues, ensuring their needs are met with care and understanding.

The mindset to be successful in this role...

• Possess a positive attitude, fostering a collaborative and uplifting work environment.
• Demonstrate a strong commitment to timeliness and accuracy in all aspects of the department's work output, and be able to work in accordance with the company's policies and procedures.
• Exhibit passion and self-motivation, approaching your role with enthusiasm and dedication.
• Take a proactive approach to learning and development, eagerly embracing new training opportunities to enhance your skills.
• Hold a strong sense of accountability, taking ownership of responsibilities and delivering results that exceed expectations.

Skills

• Communications Skills
• Compliance Knowledge