Summary

Job Responsibilities

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after receiving training.
4. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.

Job Requirements:

1. Good logical thinking ability, able to judge the real needs of users;
2. Proficiency in Chinese and English is a must;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;

If you are interested:

Contact me here by sending your contact info and a 1-paged-CV.

Skills

• Communications Skills