Summary

As a core part of our Customer Experience & Revenue team in a key region, this role is all about unlocking long-term success and growth for our customers—ensuring they realise value fast, deepen their engagement, and expand their footprint on Immutable’s platform.

As the Customer Growth Manager for EMEA, you’ll work directly with leading game studios building on Immutable, guiding them through onboarding, activation, growth strategy, and long-term retention. You’ll be the strategic partner and day-to-day champion for our customers, identifying upsell and expansion opportunities, helping deliver new growth products, and collaborating cross-functionally to bring real commercial impact to life.

You'll Be Empowered To 🎮:

1. Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement.
2. Execute strategies to maximise customer retention and increase revenue via upsell and cross-sell of Immutable growth products.
3. Build tailored delivery plans with customers, coordinating with Delivery Leads and specialists to ensure timely and impactful execution.
4. Identify new commercial opportunities within accounts and proactively shape product iteration and go-to-market alignment.
5. Monitor account health and continuously optimise the customer journey to unlock lifetime value.
6. Manage executive-level relationships with a high degree of trust, especially during the first 3–12 months of onboarding.
7. Represent Immutable in strategic customer meetings and occasionally at events in-market.

We'd Love You To Bring 🤝:

1. 3–6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup
2. Proven track record of managing post-sale B2B relationships and owning or materially influencing revenue targets
3. Direct experience in account management, customer success, or strategic partnerships—especially within B2B SaaS or tech-enabled services
4. Demonstrated ability to solve complex and novel challenges in ambiguous environments
5. Strong bias to action, moving quickly to create impact and drive meaningful value for customers
6. Deep passion for gaming and a curiosity for web3—this role will interface closely with game teams and game loops
7. Experience working with developers or technical product users; empathy for their needs is key
8. Outstanding interpersonal and communication skills with executive stakeholders—comfortable operating async and live
9. Experience using CRM tools (e.g. HubSpot, Salesforce) and making data-informed decisions

Bonus Points For ✅:

1. A passion for gaming and/or web3

Skills

• Communications Skills
• Growth Strategy
• Problem Solving
• Team Collaboration