Summary

Your mission

Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service club as a Customer Care Specialist. You will be the backbone of our business by supporting and being there for our customers. You will be the face and voice of Bitpanda, delivering an exceptional and personal experience that builds trust and loyalty with every single interaction. You will join a team of passionate professionals whose goal is to provide a world-class service to our customers.

What youll do 

• Provide world-class service to Bitpandas customers, handling customer requests in a timely and professional manner via email and live chat, building up long-term value for the company while increasing customer satisfaction. 
• Dive deep into user feedback to identify key product and feature requests and liaise internally with teams to provide insights.
• Continuously strive to identify opportunities to improve ways in which Bitpanda can excel at supporting its customers. 
• Develop strong relationships with other departments and build an effective network to collaborate on increasing customer satisfaction and NPS.

Who you are

• Relevant experience within Customer Care, Support or Sales, across a variety of channels including voice, e-mail and/or chat.
• Superb verbal and written communication skills  both English and German.
• Passion for investing and keen interest in global financial markets is a plus.
• Flexible and adaptable to keep pace with an ever-changing environment, available to work different shift patterns (3pm until 11.30pm) and weekends. 
• Experience with Customer Care systems i.e. Zendesk is desirable (not mandatory).

Whats in it for you

• Hybrid-working model with 60-Work From Anywhere days 
• Total compensation package including participation in our Bitpanda stock option plan
• Competitive benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events both in-person and virtually!
• Bitpanda swag to keep you living the brand

Skills

• Client Servicing
• Communications Skills
• Team Collaboration