Summary

The Expertise we’re looking for

1. Bachelor's Degree preferred but not required
2. 3+ years Operations experience working with reconciliations/ settlements or transaction processing
3. Proven knowledge of working in a SOC-1 (or equivalent) environment with a clear understanding of procedures and controls
4. Daily workflow management experience
5. Experience in supporting testing in UAT & Production environments
6. Strong attention to detail & analytical skills
7. Relationship building skills across team, business units, and peers
8. Proven delivery of world-class service experience
9. Proficient skills in various PC software applications to include Microsoft, Access, Excel, Word, PowerPoint
10. Cryptocurrency knowledge an advantage but not required

The Skills You Bring

1. Your excellent interpersonal, verbal, and written communication skills
2. Your ability to work well on global teams and in fast-paced, cross-collaborative environments
3. Your ability to think analytically and deliver solutions to complex challenges and recognize when escalation is required
4. Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
5. Your passion for thought leadership in innovation & promotion of change amongst the group
6. Your success in navigating and thriving in a dynamic, growing new business
7. Your understanding of risk inherent to Institutional Custody Operations

The Value You Deliver

At Fidelity, collaboration isn’t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to go the extra mile for our customers and each other. Included in the value that you’ll deliver are:

1. Supporting complex client needs while maintaining a ‘client first’ mentality
2. Optimizing the client experience at Fidelity and developing long term client relationships and partnerships
3. Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner
4. Driving high satisfaction, quality, and efficiency for both the client and Fidelity
5. Delivering superior results quickly and efficiently, utilizing effective time management skills
6. Driving innovation through curiosity and comprehensive understanding of business processes and challenges

Skills

• Analytical Thinking
• Attention to Detail
• Communications Skills
• Team Collaboration