Summary

Your mission

Dive into the dynamic world of CRM to deliver top-notch content tailored to customers' preferences, behaviours, and needs. Your role is to execute multi-language campaigns aimed at enhancing customer retention and boosting product adoption. Working in a data-driven envinroment with a small group of experts, this position presents ample opportunities for acquiring next-level knowledge and skills in CRM.

What youll do

• Work with our CRM and product marketing managers and with regional market teams to execute multi-language campaigns on a wide range of channels like email, push notifications, in-app messages and more.
• Use third-party tools like Braze, Stripo and other marketing automation software, as well as in-house built tools.
• Work with in-house experts in other teams such as analytics, content, design, growth, performance, social, product, UI/UX and video.
• Proactively suggest ideas and improvements to our ad-hoc campaigns.

Who you are

• Experience in a similar role at a company with a primarily online/mobile B2C audience (at a fintech or financial company is a plus).
• Strategic thinker with a creative and customer-focused mindset, a get-it-done attitude, and a clear eye for details.
• Fast learner, strong team player and collaborator who embraces working in a diverse team environment in a fast-growing scaleup.
• Excellent command of English and preferably German (other languages are also a plus).
• Knowledge of Braze or similar multi-channel customer engagement platforms, as well as Microsoft Office suite (Excel, Word), is a plus.

Whats in it for you

• Hybrid-working model with 60-Work From Anywhere days 
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs and policies shaped by our flexibility-first philosophy 
• Exclusive premiums when trading on Bitpanda
• Company-wide and team events both in-person and virtually!
• Bitpanda swag to keep you living the brand

Skills

• Attention to Detail
• Communications Skills
• Excel
• Strategic Thinking
• Team Collaboration