Summary

We are looking for a motivated and empathetic Client Service Representative to join our global team. In this role, you will be the primary point of contact for our customers, ensuring they receive timely, accurate, and professional support. You will guide clients through onboarding and staking processes, troubleshoot technical issues, and work closely with internal teams to deliver an excellent customer experience.

Responsibilities

1. Provide exceptional customer service to clients and prospects, handling inquiries, issues, and complaints with professionalism and empathy.
2. Act as the customers’ main point of contact, ensuring their requests and concerns are addressed promptly.
3. Support customers with onboarding and guide them through the staking setup process, answering questions and resolving challenges.
4. Collaborate with technical teams to troubleshoot and resolve issues related to staking, node operations, wallet connectivity, or other technical aspects. Escalate complex problems when necessary.
5. Continuously monitor customer satisfaction, identify areas for improvement, and proactively suggest enhancements to processes and services.
6. Share customer feedback and insights with the marketing team to help shape engagement strategies and campaigns.

Requirements

1. 3+ years of experience in technical support or a relevant technical background.
2. Fluent in English (C1/C2 level).
3. Strong sense of autonomy and ability to work independently.
4. Experience in the Web3 or blockchain industry is a strong advantage.
5. Willingness to work on a “two in, two out” 12-hour shift schedule.

Skills

• Communications Skills
• Team Collaboration