Summary

About You:

✨ A Strategic Seller: You’re a natural closer with a deep understanding of how to generate demand, convert leads, and build scalable growth. Your sales instincts are sharp, but your strategy is people-first.

✨ A Relationship Architect: You know how to build bridges—whether it’s with clients, community teams, or external partners. You thrive on trust, communication, and shared wins.

✨ A Growth Driver: You don’t just meet revenue goals—you exceed them. You analyze data, understand market trends, and take initiative to uncover new revenue streams.

✨ A Team Enabler: You elevate those around you by coaching, supporting, and holding teams accountable. You empower others to hit their targets and become high performers.

✨ A Market Explorer: You're deeply plugged into your region’s business ecosystem—from brokers to VCs to founders. You know where the next opportunity is coming from before it lands on the radar.

✨ A Brand Champion: You embody Kiln’s values and culture. Every email, pitch, and handshake is an opportunity to deliver a world-class brand experience.

About the Role:

The Business Development Manager will own and execute sales strategy across a multi-location region. From cold outreach to closing large enterprise deals, this person will partner closely with Community Teams to fill spaces, drive revenue, and elevate Kiln’s presence in the market. You’ll be the connector between marketing, community, and operations—leading with data, empathy, and a hustle-first mindset.

Goals and Objectives:

1. Drive high-quality lead generation and close deals that fuel regional occupancy
2. Develop and execute strategic growth plans across new and existing markets
3. Elevate Kiln’s regional presence through partnerships and relationship-building
4. Coach and enable Community Teams to meet sales and retention KPIs
5. Manage CRM systems, reporting, and operational sales processes
6. Champion Kiln’s mission, values, and community-first ethos in every interaction

As Business Development Manager, You Will:

Drive Sales & Revenue:

1. Generate and convert leads through outbound campaigns, cold outreach, and pipeline management
2. Coach Community Teams on sales processes, templates, and best practices
3. Oversee large or complex deals and support urgent retention opportunities
4. Set and track quarterly sales targets in alignment with company goals
5. Lead pricing strategy and support negotiations for new and existing business

Execute Marketing Campaigns:

1. Coordinate outbound efforts and email drip sequences
2. Manage third-party listings and update site-specific inquiries
3. Collaborate with Marketing to craft sales tools and promotions
4. Keep contact lists and waitlists clean, segmented, and action-ready

Build Strategic Relationships:

1. Cultivate partnerships with brokers, VCs, universities, and local orgs
2. Establish a trusted network that consistently delivers membership referrals
3. Represent Kiln at industry events and within the entrepreneurial ecosystem

Support Community Teams:

1. Provide ongoing sales coaching and training for Community Managers
2. Assist with tours, proposals, follow-ups, and local events as needed
3. Help onboard and hire new team members in growing markets
4. Ensure all CRM and reporting systems are used effectively across sites

As Business Development Manager, You’ll Need:

1. 3–5 years of experience in sales, customer success, or business development
2. Exceptional communication skills—both written and verbal
3. A collaborative, high-integrity approach to teamwork
4. Strong organizational and project management skills
5. Experience working with CRM platforms (HubSpot preferred)
6. Familiarity with Google Workspace, Microsoft Suite, and marketing tools
7. Deep connection to or knowledge of your assigned region’s business ecosystem
8. Passion for entrepreneurial communities and the future of work
9. Alignment with Kiln’s mission and core values

Skills

• Business Development
• Client Servicing
• Communications Skills
• Sales Team Training
• Team Collaboration