Job Description


At Gemini, our Support team members work alongside the brightest minds in a fast-paced and evolving industry. They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. We are looking for a brilliant, self-motivated, personable hands-on individual who is hungry and eager to learn. The ideal candidate is a highly organized, detail-oriented, self-starter with the desire to make an immediate impact and the ability to work through the unexpected. They are excited for a unique opportunity to make a real impact in an exciting and growing company.

Minimum Qualifications

  • 1-2 years in a Customer Support capacity or equivalent
  • Confident verbal communication and polished written communication
  • Highly organized and detail-oriented
  • Experience and comfort with solving complex problems from end-to-end
  • Comfortable with providing on-call support coverage for customer issues outside of business hours

Preferred Qualifications

  • Experience working in Zendesk
  • Experience in social media support

  • Communications Skills
  • Compliance Knowledge
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