Summary

At Gemini, our Support team members work alongside the brightest minds in a fast-paced and evolving industry. They ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. We are looking for a brilliant, self-motivated, personable hands-on individual who is hungry and eager to learn. The ideal candidate is a highly organized, detail-oriented, self-starter with the desire to make an immediate impact and the ability to work through the unexpected. They are excited for a unique opportunity to make a real impact in an exciting and growing company.

Minimum Qualifications

• 1-2 years in a Customer Support capacity or equivalent
• Confident verbal communication and polished written communication
• Highly organized and detail-oriented
• Experience and comfort with solving complex problems from end-to-end
• Comfortable with providing on-call support coverage for customer issues outside of business hours

Preferred Qualifications

• Experience working in Zendesk
• Experience in social media support

Skills

• Communications Skills
• Compliance Knowledge