About Company
Crypto Banter is the fastest growing crypto media business in the world, hosting the biggest LIVE daily crypto shows on YouTube with a collective community of over 2 million members. The shows cover the latest breaking news, research, live trading, and crypto gaming content.
Due to both the high-performance environment and business growth, there are often roles available for the correct candidates. Some of which have been posted here.
We live and work by our team values EVERY SINGLE DAY!
- Deliver Brilliance or Nothing.
- Always win by a mile.
- Treat anyone that grows our business as family. Grow those that grow our business.
- Engage in healthy heated debates! Always play the ball and never the man.
- Act with transparency and integrity. Do what you say, say what you do!
- Take responsibility and accountability. This is a transparent environment where everyone is accountable.
- Have Fun!
Job Description
Summary
As a Community Manager Assistant (Technical), you will play a crucial role in supporting our community management efforts and facilitating seamless interactions among our community members. Your primary focus will be on the technical aspects of community management, utilizing various platforms such as Discord, Zoom, and other relevant tools. You will be responsible for ensuring smooth communication, organizing events, addressing technical queries, and ensuring the tech background on all workshops and live events.
Responsibilities
Technical Support
- Finding, registering, running, and maintaining all community platforms (Zoom, Discord, YouTube, etc.)
- Act as the first point of contact for community members technical inquiries on platforms such as Discord and Zoom
- Troubleshoot technical issues faced by community and team members and provide prompt resolutions
Event Coordination
- Collaborate with the Community Manager to plan, organize, and execute community events, webinars, and virtual meetups
- Assist in managing event logistics, including setting up Zoom meetings, creating invites, and managing registrations
Content Management
- Assist in posting and scheduling content for social media channels and community platforms
- Share relevant tech-related content, updates, and announcements with the team.
Data Analysis
- Monitor and analyze community engagement metrics to identify trends and insights for continuous improvement
- Provide regular reports to the Community Manager on community growth and performance
Requirements
- Proficiency in using and troubleshooting Discord, Zoom, YouTube, Restream (or similar), and other communication platforms
- Strong tech-savviness with an ability to quickly learn and adapt to new software and tools
- Great written and verbal communication skills to interact effectively with community members
- Problem-solving and organizational skills to manage multiple community initiatives and events simultaneously
- Attention to detail and autonomy
- Proactive, creative, and self-motivated individual who can work both independently and as part of a team
- Experience in community management or relevant tech support is a plus
Skills
- Analytical Thinking
- Communications Skills
- Content Management
- Database Management
- IT support
- Problem Solving
- Team Collaboration
