Summary

We’re looking for VIP Relationship Manager to join our Strategy and Business team, to manage and grow high-value relationships with institutional and VIP clients, acting as their trusted, cross-functional partner to deliver premium service, exclusive insights, and tailored trading solutions.

What You’ll Be Doing

In this role, you will:

1. Build, manage, and grow a portfolio of VIP clients, including crypto whales, OTC traders, family offices, and high-volume institutional users.
2. Act as the primary relationship point between the exchange and VIP clients, offering personalized support and account management.
3. Monitor trading activity to identify opportunities for engagement, upsell, and issue resolution.
4. Coordinate with internal teams to provide fast, accurate support and custom trading solutions (e.g., custom API setups, enhanced limits, product feedback).
5. Host regular check-ins and market updates with clients, providing tailored insights, early access to new features, and curated opportunities.
6. Help organize and attend exclusive events, meetups, and networking opportunities to strengthen relationships and attract new VIP clients.
7. Assist in onboarding new whales and ensuring seamless account setup, KYC/AML compliance, and user experience optimization.
8. Collect and relay client feedback to help improve products, services, and user experience.

Who We Are Looking For 

:

1. Proven experience (3–5+ years) in client-facing roles such as relationship management, sales, or business development in crypto, fintech, or traditional finance (especially working with HNWIs).
2. Understanding of cryptocurrency & Web3 ecosystem is a plus
3. Existing network of VIPs, crypto traders, or institutional investors is highly desirable.
4. Exceptional interpersonal, communication and problem-solving skills — both written and verbal.
5. Strong analytical skills with an ability to interpret trading data and client behavior.
6. Strong time management, multitasking and organization skills and able to handle multiple clients and responsibilities.
7. Proactive, self-motivated, and able to thrive in a fast-paced, evolving environment.
8. Fluent in English & Indonesian.

Preferred Qualifications

1. Prior experience at a crypto exchange, prime broker, OTC desk, asset management firm, private banking/wealth management, security brokerages, or any other trade-fi related sectors.
2. Understanding of regulatory environments and compliance best practices in crypto.
3. Ability to travel occasionally for conferences and client meetings.
4. Flexible hours: crypto is 24/7, as such candidate needs to be reachable all the time by key users for urgent inquiries.

Skills

• Analytical Thinking
• Communications Skills
• Compliance Knowledge
• Cryptocurrency
• Problem Solving
• Team Collaboration