Summary

As an Associate on Shift’s Trading Systems Support team, you’ll have two primary focuses:

Client Interactions

You’ll be a primary point of contact for institutional clients, responding promptly to all incoming inquiries covering Shift’s trading exchange products and business lines. Inquiries about platform features and functionality including pricing and liquidity configurations, user journeys, KYC/KYT integrations, deposits and withdrawals, trades and order executions, and markups and commissions calculations are common.

Exchange Technology Monitoring and Troubleshooting

You’ll also be responsible for monitoring the health of, troubleshooting, and resolving or escalating issues involving Shift’s digital assets infrastructure and their clients’ Crypto-as-a-Service exchange technology stacks including the Shift Crypto & Derivatives Trading Platform and cloud-hosted MetaTrader 4 and MetaTrader 5 server clusters. Incidents you may expect to encounter include general system performance degradation; price streaming and/or order execution delays, timeouts, and outages; and disruptions to critical services integrations such as liquidity providers, digital wallet custodians, KYC and KYT vendors, and CRMs, etc.

Familiarity with sending and receiving cryptocurrencies; trading crypto, FX, derivatives, or CFDs on platforms like MetaTrader 4, MetaTrader 5, or crypto exchanges such as Binance and Coinbase; and general trading concepts such as market, stop, and limit orders, as well as calculating margin, leverage, and profit/loss will help you accelerate your learning to excel in this role. Experience with software development, scripting, or QA/UA testing may be especially helpful as it demonstrates a technical mindset and a working understanding of how to troubleshoot issues, skills which will strengthen your ability to answer questions clearly and efficiently, think through challenges logically, and solve problems effectively. An ideal candidate would also have the ability to code small monitoring scripts, but this is certainly not required.

This role requires 40 hours per week, 9am - 6pm (US Eastern time) with a 1-hour break for lunch. The weekday schedule is flexible, but working Saturdays and Sundays is required.

If you think you’d be a good fit for this role, please reach out with a brief summary of your current relevant experience/knowledge and your resume. 

Skills

• Communications Skills
• Cryptocurrency
• Development
• Software Engineering
• Team Collaboration