Summary

As a TechOps Engineer, you will serve as a bridge between our product engineering and support teams. This role involves resolving technical issues, writing scripts and tools to automate support tasks, and contributing to system improvements. You’ll be hands-on in both programming and problem-solving, ensuring systems operate reliably while creating tools that streamline support processes.

What you will do :

1. Act as the primary escalation point for technical issues, diagnosing and resolving system and application issues
2. Develop and maintain scripts in languages like Python to automate repetitive tasks, enhance monitoring, and improve operational efficiency
3. Create internal tools that help the support team troubleshoot issues, generate reports, or manage data, reducing time-to-resolution for common issues
4. Investigate recurring issues, identify root causes, and work with the development team to implement long-term solutions
5. Monitor system performance, identify areas for improvement, and suggest or implement optimizations to ensure reliability and responsiveness
6. Maintain detailed documentation for troubleshooting, workflows, and tool usage to empower the support team and enhance knowledge sharing
7. Partner closely with engineering, QA, and support teams to stay informed about product updates, ensure smooth rollouts, and provide feedback on usability and reliability

What You Should Have:

1. 1-3 years of experience in a technical support or operations role, ideally with programming responsibilities
2. Proficiency in Python to develop internal tools and automate tasks
3. Demonstrated experience in troubleshooting and solving technical issues efficiently
4. Familiarity with operating systems (Linux, Windows), networking basics, and server management
5. Strong communication skills and a commitment to delivering a positive customer experience

Skills

• Development
• Operations
• Python
• Software Engineering