Summary

Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes.

Responsibilities

1. Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues.
2. Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback
3. Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health.
4. Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger.
5. Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues

Requirements

1. Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role
2. API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks.
3. SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases.
4. Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust.
5. Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools.
6. Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders.

Preferred

1. Experience working with Docker, Kubernetes, and other infrastructure components
2. Background in fintech, SaaS, or other fast-moving industries
3. Basic understanding of blockchains, crypto, and web3 technologies

Benefits

1. Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
2. Vision & Dental Insurance (U.S. only)
3. Chance to earn equity
4. Maternity & Paternity leave (after 6 months)
5. WeWork All Access Membership
6. WFH Yearly Stipend
7. L&D Yearly Stipend (after 6 months)

Skills

• Communications Skills
• Cryptocurrency
• Development
• Python
• Rust
• Software Engineering
• TypeScript