Summary

As a Strategy and Operations Manager, you'll be the insights expert working with the VP of Operations to boost revenue and cut costs within Moonpay's dynamic crypto and payments ecosystem. You'll analyze user journeys and operations data (including integrations, partnerships, compliance, and AI opportunities) to find clear opportunities. Using SQL, Python, and visuals like funnels, you'll drive strategic decisions and measure success by improvements in net revenue, customer lifetime value, conversion rates, operational expenses, and the impact of data-driven projects. You'll also be a key driver in implementing these strategies, collaborating closely with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams.

🚀 What you will do

* Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations

* Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle.

* Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders.

* Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, and Customer Experience teams within Moonpay.

* Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow.

* Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment.

Key Performance Indicators (KPIs):

* Increase Net Revenue Impact from Operational Initiatives

* Reduce Overall Operational Expenses

* Conversion Rate for Onboarding and Transaction Success

* Customer Lifetime Value (CLTV)

💻 What you'll be working on

You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI-driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety and Customer Experience teams.

🧑‍🚀 About You

* Data-Driven Strategist & Problem Solver: 5+ years leveraging deep data analysis to drive impactful strategies in fintech/crypto, with experience in strategy consulting and/or building PMO functions.

* Analytical Powerhouse with Business Acumen: Proven ability to extract actionable insights from complex datasets, applying statistical methods and ROI analysis to solve business challenges and drive strategic execution.

* Visual Storyteller & Communicator: Expertise in creating compelling data visualizations and communicating findings effectively to diverse audiences, including executive stakeholders.

* Tech-Savvy & Forward-Thinking: Passionate about staying updated on technology trends, particularly in crypto, payments, and AI, and exploring their practical application within strategic frameworks and project delivery.

Skills

• Analytical Thinking
• Communications Skills
• Operations
• Strategic Thinking
• Team Collaboration