Job Description


We are seeking a Senior Support Engineer L2 to join QA and Support team in India

The ideal candidate will be responsible for providing top-tier technical assistance to our clients, offering guidance on using our software, and using their expertise in API integration and scripting to assist client into their technical queries. As a key member of our support team, the Senior Support Engineer L2 will play an essential role in ensuring our clients satisfaction.


  • Provide Level 2 technical support to clients, addressing their queries and concerns in a timely and professional manner. 
  • Offer expert advice and guidance on the use of our software, including its features, functions, and best practices. 
  • Troubleshoot and resolve complex technical issues related to our product, escalating to higher support levels as necessary. 
  • Assist clients with API integration, providing clear and concise documentation and support. 
  • Collaborate with internal teams, including developers, product managers, and QA, to ensure continuous product improvement and customer satisfaction. 
  • Create and maintain technical documentation, including knowledge base articles, FAQs, and user guides. 
  • Train and mentor junior support engineers, sharing knowledge and expertise. 
  • Stay up-to-date with industry trends, emerging technologies, and best practices in the financial services and digital asset management space. 


  • Bachelor's degree in Computer Science, Information Technology, or a related field. 
  • A minimum of 5 years of experience in technical support 
  • Strong knowledge of API integration, RESTful APIs, and API troubleshooting. 
  • Proficiency in scripting languages such as Python, JavaScript, or Bash. 
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues. 
  • Exceptional communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. 
  • Strong customer service skills and a commitment to delivering a high level of client satisfaction. 
  • Ability to work independently and as part of a team, managing multiple tasks and priorities. 
  • Technical knowledge in blockchain and cryptois a big plus 

  • Communications Skills
  • Quality Assurance
  • Software Engineering
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