Job Description



We are seeking a Senior IT Support Engineer with a bias for action mindset. As a member of the corporate IT team, you will be responsible for providing technical support and troubleshooting for a variety of software and hardware issues. You will work with internal and external stakeholders to resolve IT incidents and service requests.


  • Install, configure, maintain and support computers, printers and other IT equipment for our Singapore office
  • Research, test, deploy and support new technologies and software applications 
  • Document, track and resolve all support requests and incidents in a timely manner
  • Assist in developing technical documentation, knowledge base articles and training materials
  • Liaise with third party vendors for software/hardware maintenance and support
  • Maintain functionality of critical SaaS applications - such as Jira, Slack, Confluence or Google Workspace, through performing low to medium complexity updates, configuration changes, and user management
  • Assist with the automation of the employee technical lifecycle management in our IAM solution
  • Administer user accounts and policy in various systems to enforce adherence to various security requirements
  • Support audits of SaaS applications to meet compliance requirements


  • Bachelor's degree in Computer Science, Information Technology or related field, or equivalent work experience
  • 8+ years of experience in technical support, desktop support or help desk role
  • Experience using JAMF for macOS and iOS device management
  • Experience implementing and administering Okta for user authentication and single sign-on
  • Experience in programming and infra-automation tools - Terraform, Ansible, Java, python, etc.
  • Familiarity with common applications like Office 365 and familiarity with mobile device management
  • Strong communication, problem solving and customer service skills

  • Communications Skills
  • IT support
  • Problem Solving
  • Python
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