Summary

The Coinbase Customer Experience (CX) organization plays an imperative role in achieving our mission. Our team is dedicated to eliminating compliance challenges, empowering our customer experience via self-service and automation, and optimizing customer support interactions to build an effortless experience. As a Senior Data Analyst on our team, you will own and drive projects that create meaningful business impact. You’ll have the opportunity to transform data into valuable business insights and help shape our strategy to deliver maximum impact to our customers, while also heavily influencing strategy, planning, and execution.

What you’ll be doing (ie. job duties): 

1. Improve customer experiences by developing bar raising metrics, self-service tools, and deep analyses that drive actionable insights
2. Collaborate with stakeholders to manage a long-term analytic roadmap that balances the tactical and strategic needs of the business
3. Proactively identify opportunity areas for improvement including deep dive investigations and processes to better serve our customers
4. Drive the vision, building, and adoption of self-service analytic capabilities; develop these capabilities at scale
5. Understand data resources and know when, how, and which best to use for each project
6. Ability to frame and break down complex business problems into key components and recommend practical solutions
7. Monitor key performance metrics and use data to identify actionable opportunities to increase efficiency and make high-quality decisions that drive performance improvements
8. Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement
9. Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data

What we look for in you (ie. job requirements): 

1. 5+ years of relevant experience
2. Advanced SQL and data modeling skills, Python experience a plus
3. Proven track record of data analysis, reporting and visualization (Looker, Tableau, QuickSight, etc.)
4. Excellent written and verbal communication skills are required, including experience meeting with and communicating information to senior leadership
5. Highly collaborative, with an ability to optimally secure inputs from many cross-functional partner teams
6. Ability to think strategically, formulate appropriate analytical solutions, and execute in order to solve business needs

Nice to haves:

1. Report automation experience (e.g. using Python, R)
2. Knowledge of AWS services and cloud computing
3. Experience with descriptive and inferential statistics
4. Experience with product analytics
5. Experience with customer support metrics/data

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$167,280 - $196,800 USD

Skills

• Analytical Thinking
• Communications Skills
• Python
• Software Architecture
• Software Engineering
• SQL
• Strategic Thinking
• Team Collaboration