Summary

Department environment 

At the heart of our commercial strategy, the Revenue Operations (RevOps) team plays a critical role in unifying sales, marketing, and customer success.  

This team drives operational excellence by creating scalable processes, leveraging data-driven insights, and aligning cross-functional teams to maximise growth and efficiency. We're not just about numbers—we're about impact. From streamlining go-to-market motions to championing system innovation, RevOps is the backbone of our revenue engine. 

Role Purpose

We are looking for a strategic and detail-oriented Revenue Operations System Administrator to support our Revenue Operations team. This role is pivotal in maintaining and enhancing our Salesforce environment to ensure seamless alignment between Sales, Marketing, and Customer Success. You’ll work closely with cross-functional stakeholders to optimise workflows, improve data integrity, and drive operational efficiency across the revenue funnel. 

Key Responsibilities of the role

Platform Management & Optimisation 

1. Administer and maintain Salesforce org, including user setup, roles, profiles, and permissions.
2. Ensure system configuration aligns with RevOps processes and business goals.
3. Monitor system health, performance, and usage to proactively identify and resolve issues.
4. Assist in implementing department wide Standard Operations Procedures.

RevOps Enablement 

1. Partner with Sales, Marketing, and CS teams to understand operational needs and translate them into scalable Salesforce solutions.
2. Build and maintain custom objects, fields, workflows, validation rules, and automation to support lead management, pipeline tracking, and customer lifecycle processes.
3. Develop and refine dashboards and reports to provide actionable insights into revenue performance. 

Data Governance & Integrity 

1. Manage data imports, exports, and cleansing to ensure accuracy across the revenue funnel.
2. Implement and enforce data quality standards and processes.
3. Support segmentation, territory management, and account hierarchies. 

User Support & Training 

1. Provide day-to-day support for Salesforce users across RevOps functions.
2. Create and maintain documentation, training materials, and onboarding guides.
3. Conduct training sessions to improve adoption and proficiency. 

Integration & Tooling 

1. Support integrations with marketing automation platforms (e.g.,Account Engagement (Pardot), Calendly), CPQ tools, and customer success platforms.
2. Collaborate with developers and vendors on advanced customisations and API integrations. 

Your experience, skills and knowledge

Essential  

1. Experience as a Salesforce Administrator, preferably in a RevOps or GTM environment.
2. Salesforce Administrator Certification (ADM 201).
3. Strong understanding of Sales Cloud and Service Cloud data architecture.
4. Experience with Salesforce Lightning Experience.

Desirable 

1. Familiarity with Revenue Operations principles and KPIs.
2. Experience with tools like Salesforce Flow and Data Loader.
3. Exposure to marketing and CS platforms (e.g., Pardot, Calendly). 

Skills

• Communications Skills
• Operations
• Strategic Thinking
• Team Collaboration