Summary

The QA Manager owns the quality of deliverables. This ownership does not include building the test cases for the team, but to ensure that those exist and that they are run properly. Furthermore, this role requires technical knowledge to understand how to raise the quality of the technical delivery, including test coverage, unit testing quality and integration testing quality.

This team member will join the product life cycle process and be part of the design cycle from the Product Memo to the Release Memo and final release to PROD. The involvement from the QA Manager will help define quality KPIs based on the project and deliverables.

When a release is going to happen, this person will gauge the level of quality of the procedures involved in the release as well as the quality of the tests required to gate the deployment. This also includes documentation and guides provided to the clients.

Responsibilities

1. Monitoring, evaluating, managing and executing automated and manual testing processes
2. Own our test case management tools
3. Ensuring software products and services consistently meet or exceed customer expectations by developing and executing comprehensive test plans
4. Ensure all production releases adhere to the release management procedures
5. Conduct internal studies and/or audits on product development team activities to evaluate if processes and deliverables fulfill requirements for quality
6. Providing subject matter expertise to product development teams on quality assurance methodologies
7. Collects metrics on software releases and incidents and communicates that information throughout the organization
8. Collects metrics on client management and deliveries and communicates that information throughout the organization
9. Supports development and delivery of training in quality matters
10. Own the documentation of code and business processes, ensuring they are clear and easy to follow for ongoing maintenance
11. Ensure clients satisfaction level is up to required standards (NPS and surveys)
12. Ensure quality of deliveries to clients is up to required standards
13. Gatekeep the releases to uphold maximum quality standards

Requirements

1. 8+ years of experience as a QA or release manager in the financial services field
2. Experience with test case management tools (e.g. TestRail)
3. Excellent written and communication skills
4. Product mindset
5. In-depth knowledge of one or more end-to-end SDLC methodologies

Skills

• Communications Skills
• Quality Assurance