Summary

The Core Experience design team shapes the future of Cash App by defining the fundamental frameworks and surfaces that millions of customers rely on every day. We craft the product's core architecture, from navigation to feature relationships, delivering the strategic changes that push our product forward. Our work creates intuitive, performant experiences that help customers engage with confidence from day one.

In this role, you'll be a key member of the team focused on customer journey and product education, working specifically on onboarding, in-product guidance, surface states, and messaging. You'll craft experiences that transform complex financial concepts into clear, engaging product moments that help customers succeed. This is a unique opportunity to shape how customers discover, learn, and grow with Cash App while working closely with teams across the organization including trust, banking, and research.

You Will

1. Drive end-to-end customer journeys that make complex financial tools feel simple and delightful
2. Shape strategic frameworks for product education that scale across the entire Cash App ecosystem
3. Partner with research and content teams to transform deep customer insights into exceptional product experiences
4. Drive cross-functional collaboration with other teams across the organization to gather input, ensure compliance, and strengthen decisions.
5. Champion data-driven design decisions that measurably improve customer success and engagement
6. Set and maintain an extremely high quality bar

You Have

1. 5+ years of experience crafting impactful digital products
2. A portfolio showcasing exceptional product thinking and ability to make complex systems feel simple
3. Outstanding storytelling abilities that blend brand expression, customer mental models, and business goals
4. Strong track record of building trusted partnerships across product, engineering, research, and content teams
5. Demonstrated ability to use quantitative and qualitative insights to drive product success

Even Better

1. Experience designing and shipping onboarding flows, product tours, or educational experiences
2. Background in financial products or regulated industries that demand both compliance and delight

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. 

Want to learn more about what we're doing to build a workplace that is fair and square? Check out our

 I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Zone A:

$207,900—$311,900 USD

Zone B:

$197,500—$296,300 USD

Zone C:

$187,100—$280,700 USD

Zone D:

$176,700—$265,100 USD

Skills

• Communications Skills
• Product Design
• Team Collaboration