Summary

Payment Operations ensures money moves reliably, efficiently, and at scale across MoonPay’s global payments stack. This role sits within Payment Ops and is focused on stablecoin issuance operations, including minting, burning, and daily reconciliations, alongside broader payments performance monitoring and operational excellence.

This is a high-trust operational role supporting regulated workflows that require strong controls, attention to detail, and disciplined execution.

Location Requirement:

This role is based in New York and requires in-office attendance 5 days per week, due to stablecoin issuance security protocols and signer requirements.

What you’ll do

1. Stablecoin Issuance Operations:
2. Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls.
3. Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours.
4. Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence.
5. Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
6. Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.
8. Operational Excellence:
9. Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
10. Monitor partner and bank SLAs and escalate deviations to protect payment continuity
11. Own operational execution for high-impact issues, ensuring clean resolution and clear documentation.
12. Contribute to SOPs, controls, and process governance to strengthen IPO readiness.
14. Payment Performance & Optimisation:
15. Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
16. Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans.
17. Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures.
18. Translate operational signals into actionable insights to improve performance and reduce operational waste.
20. Data & Technology:
21. Build and maintain dashboards and visualisations to track KPIs and surface actionable insights.
22. Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows.
23. Partner with Data Engineering to improve monitoring, alerting, and operational visibility.
25. Compliance, Risk & Controls:
26. Support compliance-aligned operations across payments and stablecoin workflows.
27. Execute sensitive processes with strict access controls and evidence standards.
28. Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect

About You

1. 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus).
2. Highly detail-oriented with strong operational judgement in high-trust environments.
3. Comfortable working across multiple systems and reconciling disparate data sources.
4. Strong analytical ability - able to investigate issues, form hypotheses, and validate with data.
5. Clear communicator with the ability to coordinate cross-functionally and escalate effectively.
6. Comfortable operating in a fast-moving environment with high accountability.

Skills

• Analytical Thinking
• Attention to Detail
• Communications Skills
• Compliance Knowledge
• Database Management
• SQL
• Team Collaboration