Summary

As an Operations Analyst at Flipster

You will play a crucial role in our day-to-day operations, focusing on leveraging data and automation to enhance efficiency and drive business growth. The ideal candidate is a problem-solver with a strong technical background who is eager to use a variety of tools, including AI, to innovate our operational workflows.

Responsibilities

1. Develop, write, and maintain scripts and APIs (e.g., Zendesk, Slack) to automate tasks, connect disparate systems, and ensure seamless data flow.
2. Perform deep-dive analysis on structured and unstructured data, such as user tickets and campaign metrics, to identify trends, anomalies, and actionable insights.
3. Act as a subject matter expert in AI prompting, applying best practices to generate and refine code for automation, analyze qualitative data, and streamline complex tasks.
4. Design and implement intelligent automations and workflows that reduce manual effort and improve operational efficiency across all teams.
5. Manage and optimize key platforms like Zendesk, utilizing your expertise to create and maintain robust ticketing, LiveChat, and Answer Bot systems.
6. Assist with ad-hoc administrative tasks and other duties as assigned by management to ensure the smooth functioning of the operations team.

Qualifications

1. Demonstrated ability to use AI tools (e.g., Gemini, ChatGPT) for tasks like code generation (JavaScript/Apps Script), data summarization, and process brainstorming.
2. Strong working knowledge of SQL and BigQuery for data extraction and manipulation. Experience with APIs and a scripting language like JavaScript or Google Apps Script.
3. Proven experience as a Zendesk administrator, with a deep understanding of its capabilities for automation and reporting.
4. A proactive mindset with the ability to identify operational bottlenecks and develop creative, data-driven solutions.
5. Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

Preferred

1. Keen interest in cryptocurrency and blockchain technologies
2. Experience working at a high-growth startup/tech company

Hiring process

1. Resume/CV submission
2. 1st round interview
3. 2nd round interview

Skills

• ChatGPT
• Communications Skills
• Cryptocurrency
• Database Management
• Operations
• SQL
• Team Collaboration