Summary

The team

Kraken is a market leader in one of today’s most innovative and rapidly growing industries. In our mission to accelerate the global adoption of cryptocurrencies, we understand that crypto isn’t straightforward for most people yet. This is where our localization team plays a key role to make crypto accessible to people anywhere in any language.

As our user base grows alongside our range of service offerings, the role of our localization team is increasingly important in not only making our platform more accessible, but making the entire crypto space more within reach of mainstream audiences across the world.

The Localization Team at Kraken is looking for a Localization Quality Assurance Specialist to improve localization process automations, localization testing and quality assurance workflows, as well as support the internationalization of our products and growing localization needs.

You’ll work alongside our team of localization project managers and technical program managers as well as cross-functional technical, data and product-focused stakeholders (engineers, product managers, designers), whose mission is to consistently deliver the best experience to our international clients. As a LQA Specialist, you will own our localization automation and testing processes, and also drive continuous improvement initiatives of our localization workflows to drive localization impact on key business metrics.

The opportunity

1. Ensure linguistic and functional quality for our global products and identify continuous improvement opportunities for country/market customizations.
2. Measure and report on quality of MT and AI engines, as well as MTPE workflows.
3. Improve Linguistic QA (LQA) process, drive localization testing with our vendors and internal teams for applications and features.
4. Lead end to end testing, bug triaging, Jira ticket assignment, reporting functional and linguistic bugs, validate bug fixes, implementation and regression testing.
5. Identify areas for LQA process improvements, define localization requirements for test automation and track status of test automation and manage the backlog of test automation implementation.
6. Design and run efficient localization QA practices for multiple products and content types (UI, help center, website, legal, marketing and multimedia)
7. Track and report localization impact on business metrics in key geos and growth initiatives.
8. Interact with Localization Project Managers to scope out and facilitate localization quality and improvements across languages.
9. Define and track success metrics for localization quality and efficiency.

Skills you should HODL

1. 3+ years of quality assurance experience in Localization Operations, Localization Program Management, International Product Management, or equivalent roles managing complex software localization cycle from end to end.
2. Experience in multilingual UI/UX testing across multiple platforms with in-depth knowledge of MQM and other methodologies.
3. Strong understanding of mobile and web applications localization and internationalization development lifecycle (Unicode and CLDR; CI/CD; agile software development; LQA processes; test automation; continuous improvement and best practices).
4. Understanding of testing automation tools or frameworks like Selenium, LambdaTest, Cypress.
5. Ability to implement Jira, Slack and other automations to streamline the bug reporting, triage, and resolution process.
6. Excellent analytical skills and usage of data-driven tools (e.g., Tableau, Snowflake, Mixpanel, Google Analytics).
7. High proficiency in one or more Project Management tools, preferably tools used in Agile development (JIRA, Airtable, Coda, etc.) as well as Confluence.
8. Degree or equivalent training/experience in Localization, Engineering, Computer Science, Computational Linguistics, or related technical field.
9. This is a remote role, open globally, and requires flexibility in working hours.

Nice to haves

1. Native-level proficiency in one or more of the following languages is a plus: Spanish, Portuguese, French, German, Italian, Russian, Chinese.

Skills

• Communications Skills
• Quality Assurance
• Team Collaboration
• UX/UI Design