Summary

MoonPay is continuing to invest deeply in compliance as a core enabler of scale. We are seeking a KYB Operations Analyst to strengthen our customer onboarding, remediation, and due diligence capabilities.

In this role, you will be responsible for conducting KYB reviews on new and existing MoonPay partners, ensuring they are onboarded and engage with MoonPay products in a fully compliant manner. You will also act as a subject matter expert within KYB, owning operational processes, driving continuous improvement, and supporting cross-functional teams in resolving complex cases and escalations.

This is an excellent opportunity for someone who combines strong regulatory knowledge with operational rigor, curiosity about web3 and crypto, and a desire to build scalable, high-quality compliance processes.

What You Will Do

1. Conduct thorough KYB reviews for MoonPay partners, including information gathering, documentation verification, and risk assessment in line with internal policies and regulatory requirements
2. Analyse complex corporate structures to identify beneficial owners and ensure compliance with KYB and AML regulations
3. Perform adverse media and risk screenings, assessing potential financial crime, reputational, and regulatory exposure
4. Review partner business models and products to ensure alignment with MoonPay’s internal compliance guidelines
5. Provide timely, professional support to corporate customers on onboarding and compliance-related queries
6. Partner closely with Compliance, Legal, and Enterprise Sales teams to manage escalations and resolve high-risk or complex cases
7. Act as a KYB subject matter expert and escalation point for customer-facing teams
8. Develop, document, and continuously improve KYB processes by identifying inefficiencies and driving data-backed improvements
9. Support KYC onboardings and conduct Enhanced Due Diligence (EDD) where required
10. Contribute to project work, training initiatives, and enablement of teammates or BPO partners as needed

About You

1. 1+ years of hands-on experience in corporate onboarding, with strong knowledge of KYB, KYC, and AML regulations
2. Experience working in fintech, crypto, or Web3 environments, with an understanding of the associated regulatory landscape
3. Strong research, investigative, and analytical skills, with high attention to detail and sound risk judgment
4. Ability to analyse corporate structures and beneficial ownership, and clearly document findings and decisions
5. Experience performing or supporting Enhanced Due Diligence (EDD) on higher-risk corporate entities
6. Exposure to working with cross-functional teams such as Legal, Sales, or Risk in regulated environments
7. Experience in customer support or customer-facing operational roles, particularly handling onboarding, compliance, or verification-related queries

Bonus Points ⭐

1. Strong interest in crypto, blockchain, and emerging Web3 business models
2. Experience contributing to process improvements, documentation, or operational scaling initiatives

Skills

• Communications Skills
• Compliance Knowledge
• Cryptocurrency
• Legal Consulting
• Team Collaboration