Summary

Responsibilities

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;

2. Timely feedback on the problems existing in the process, collect and sort out problems;

3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;

4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;

5. Able to adapt to shift work. / Able to adapt to long night shift work.

Requirements

1. Good logical thinking ability, able to judge the real needs of users;
2. Proficiency in Mandarin and Japanese is a must;
3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
4. Effectively adjust communication methods and styles according to different objects;
5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
6. At least basic knowledge of crypto and blockchain

Nice to Haves

• English fluency

Skills

• Analytical Thinking
• Attention to Detail
• Client Servicing
• Communications Skills
• Problem Solving

Other Benefits

1. MEXC is one of the world's fastest-growing digital asset exchanges by trading volume (Top 10 according to CoinMarketCap). 2. Competitive salary + bonuses 3. Career advancement 4. Various benefits and support from the company 6. Friendly team