Summary

Limit Break is looking for an IT Support Engineer to join our team in Japan. As the first addition to the Limit Break IT team in Japan, you will work closely with our global IT team to implement best practices and support our growing staff in Japan.

This is a unique opportunity for an intellectually curious and hardworking individual to help the organization with IT needs.

You will have the opportunity to:

●       Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues efficiently.

●       Assist employees with device setup and configuration.

●       Manage user accounts and access rights.Monitor and respond to IT support tickets, prioritizing and escalating issues as needed.

●       Collaborate with regional and global IT teams to implement IT security policies and best practices.Assist in hardware procurement, inventory management, and asset tracking.

●       Support office IT infrastructure, including Wi-Fi networks, VPN access, and security protocols.

●       Conduct user training sessions to promote IT best practices and security awareness.

●       Participate in IT projects, such as system upgrades, migrations, and process improvements.

●       Ensure compliance with local regulations and company policies regarding IT governance and data protection.

Qualifications:

●       2+ years experience in Information Technology.

●       Experience with set up and troubleshooting Mac and Windows Operating Systems.

●       Experience with set up and configuration of WIFI networks.

●       Experience working with IT ticketing systems.

●       Eager to learn and have a strong sense of ownership.

●       Fluent in Japanese and English

A Plus:

●       Experience with Okta and Single Sign-On set up and configuration.

●       Experience managing MDM such as InTune and JAMF.

●       Experience writing workflow automations.

●       Experience managing assets.

●       Prior Startup experience.

IT Engineer (Tokyo/Onsite)

Business content

Limit Break is looking for an IT engineer to join the start-up IT team for our Japan office. In this role, you will work with our global IT team to implement best practices and provide IT support to support the growth of our Japan office.

Detailed business content

Provide first-level technical support for end users and quickly troubleshoot hardware, software and network issues

Employee device setup and configuration support

User Account and Access Management

Manage and respond to IT support tickets, prioritizing and escalating as necessary

Collaborate with domestic and international IT teams to implement IT security policies and best practices

Support for hardware procurement, inventory management, and asset management

Manage and operate office IT infrastructure (Wi-Fi network, VPN access, security protocols)

Conduct training on IT best practices and security awareness

Participate in IT projects such as system upgrades, migrations, and process improvements

Ensure compliance with regulations and internal policies regarding IT governance and data protection

Requirements

2+ years of experience in the IT field

Experience with Mac and Windows OS setup and troubleshooting

Experience with setting up and configuring Wi-Fi networks

Experience using IT ticket management systems

Highly motivated to learn and able to take on responsibility

Fluent in Japanese and English

Welcome conditions

Experience configuring and managing Okta and single sign-on (SSO)

Experience with MDM (Mobile Device Management) tools such as InTune and JAMF

Experience with creating workflow automation scripts

Experience in IT asset management

Experience working at a startup company

Skills

• Communications Skills
• IT support
• Team Collaboration