Summary

About Binance VIP & Institutional Team 

Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.

Responsibilities

1. Acquiring and developing trust relationships with a portfolio of major clients (global institutional/VIP clients)
2. Expanding the relationships with existing customers by sustained communication, understanding of their needs
3. Building key customer service processes and systems, formulating management rules, and tracking the status of key customers
4. Analysis of user behavior, finding hidden needs, writing key customer analysis reports, and communicating with various departments to provide optimal key customer service solutions

Requirements

1. At least 3-5 years working experience in sales and client services function with international financial background in banking, investments, etc
2. Client portfolio including institutional clients, HNW individuals, private bank customers with brokers, futures institutions or commercial banks, etc
3. Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure
4. Passionate about crypto. Industry experience would be of an advantage
5. Fluency English and a native language is preferred

Skills

• Analytical Thinking
• Business Relation
• Communications Skills
• Cryptocurrency
• Team Collaboration