Summary

This role sits at the heart of the employee experience at GSR, supporting the smooth running of HR operations and helping employees navigate key moments in their journey,from joining the business through to development and beyond.

You’ll work closely with both employees and managers, gaining exposure across a wide range of HR activities while building a strong foundation in how a high-performing, global organisation operates.

Key Responsibilities

Support the employee experience end-to-end

1. Act as a first point of contact for all general HR queries, helping employees receive clear and timely support
2. Manage all onboarding, offboarding, and background screening processes
3. Play a key role in creating a smooth and positive experience for new joiners

Keep HR operations running smoothly

1. Maintain accurate employee data and HR systems including payroll-related updates and coordination
2. Support key processes such as probation reviews and performance cycles
3. Assist managers with day-to-day HR processes and questions

Contribute to broader HR work

1. Get involved in projects such as engagement surveys, training and development programmes, and policy updates
2. Support reporting on key people metrics (e.g. absence, turnover)
3. Assist with HR communications and, where relevant, employee relations processes

Support recruitment operations

1. Champion the candidate experience, ensuring all recruitment queries are handled promptly and professionally
2. Set up new roles within the ATS and build supporting automation workflows
3. Oversee interview scheduling workflows to ensure a smooth and consistent candidate experience
4. Step in to support recruitment operations when needed, ensuring continuity and smooth delivery

Skills & Experience

1. Experience in an HR Coordinator or HR administrative role
2. Basic understanding of employee relations and employment law (CIPD qualification desirable)
3. Strong organisational skills with high attention to detail
4. Confident communicator, able to engage with stakeholders at all levels
5. Ability to handle sensitive situations with professionalism and discretion

Skills

• Attention to Detail
• Communications Skills
• Human Resources
• Team Collaboration