Summary

Immutable is on a mission to build the future of Web3 gaming, and we're looking for a commercial leader who can own the end-to-end customer experience and run the American business. As our Head of Customer Growth, you'll drive revenue growth, customer retention, and product delivery for our B2B offerings, including our flagship Audience Builder product.

This isn’t a traditional account management or customer success role. You’ll own a market-level P&L and be responsible for the full post-sale lifecycle—from activation to upsells—working with gaming studios and developers to drive meaningful outcomes and expand their use of Immutable’s products.

This role is ideal for someone who thrives in high-growth environments, understands developers deeply, and knows how to scale product-led growth with precision.

You'll Be Empowered To 🎮

1. Own and grow the Americas market P&L, including upsell, cross-sell, and retention targets
2. Deliver seamless execution of Immutable’s growth products, including building bespoke activation plans and managing project timelines
3. Be one step ahead, identify future game studio needs and rapidly iterate product to ensure we can grow the market
4. Act as the primary relationship owner for our American games, building strong, trusted partnerships with executive stakeholders
5. Collaborate cross-functionally with technical, gaming, and growth teams to address product gaps and deliver customer value

We'd Love You To Bring 🤝

1. 5+ years of experience managing executive-level relationships, with excellent interpersonal and communication skills
2. Strong commercial acumen with direct experience owning a P&L, preferably in a startup or scaleup environment
3. A background in management consulting or investment banking with a pivot to startups
4. Proven ability to sell, deliver, and iterate on early-stage products based on customer feedback
5. Deep empathy for developers and experience building solutions that serve technical personas
6. Demonstrated success in surfacing and influencing product enhancements through customer collaboration
7. A passion for gaming and curiosity about the future of Web3

Bonus Points For ✅

1. Experience working in gaming, game publishing, or adjacent industries
2. Prior exposure to Web3, blockchain, or crypto projects

Skills

• Communications Skills
• Team Collaboration