Summary

This is a fully remote role for candidates based in Vietnam

The opportunity

• Create an inspiring team environment with an open communication culture that aligns with Krakens core values and mission.

• Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance direct reports skills and performance

• Set clear team goals while being responsible for team KPI/OKR fulfillments and taking necessary actions on deviations

• Delegate tasks and project work

• Oversee day-to-day operation, including staffing and the operational delivery of the team

• Monitor team performance and report on metrics.

• Design and influence operational best practices of the financial crime management processes, frameworks, and techniques.

• Drive improvements both on a process/routine level

• Oversee and coordinate QA management

• Daily, weekly and monthly SLA and productivity reporting

Skills you should HODL

• Minimum 5+ years of working experience within fraud with relevant experience managing teams

• Deep orientation in data privacy and security from both a personal and business standpoint

• Be a strong advocate for the digital asset and cryptocurrency industry, possessing a deep understanding with strong knowledge of cryptocurrencies and trading. Hands-on trading experience is preferential but not necessary.

• Availability to work full time hours based around a flexible schedule, including weekends, on a fully remote set up

• Fantastic communication skills in order to operate globally across multiple departments and stakeholders in both written and verbal English

• Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills

• Experience with merchant disputes and chargebacks

• Experience with alternative payment methods and risk systems

Skills

• Communications Skills
• Data Security
• Problem Solving