Job Description


This is a fully remote role for candidates based in Vietnam

The opportunity

  • Create an inspiring team environment with an open communication culture that aligns with Krakens core values and mission.

  • Responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance direct reports skills and performance

  • Set clear team goals while being responsible for team KPI/OKR fulfillments and taking necessary actions on deviations

  • Delegate tasks and project work

  • Oversee day-to-day operation, including staffing and the operational delivery of the team

  • Monitor team performance and report on metrics.

  • Design and influence operational best practices of the financial crime management processes, frameworks, and techniques.

  • Drive improvements both on a process/routine level

  • Oversee and coordinate QA management

  • Daily, weekly and monthly SLA and productivity reporting

Skills you should HODL

  • Minimum 5+ years of working experience within fraud with relevant experience managing teams

  • Deep orientation in data privacy and security from both a personal and business standpoint

  • Be a strong advocate for the digital asset and cryptocurrency industry, possessing a deep understanding with strong knowledge of cryptocurrencies and trading. Hands-on trading experience is preferential but not necessary.

  • Availability to work full time hours based around a flexible schedule, including weekends, on a fully remote set up

  • Fantastic communication skills in order to operate globally across multiple departments and stakeholders in both written and verbal English

  • Ability to thrive in a fast-paced environment utilizing analytical and problem solving skills

  • Experience with merchant disputes and chargebacks

  • Experience with alternative payment methods and risk systems

  • Communications Skills
  • Data Security
  • Problem Solving
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