Summary

As a Director of Product Operations, you’ll play a critical role in shaping and executing MoonPay’s most strategic product initiatives—including complex M&A integrations and regulatory programs across global markets. You’ll act as the connective tissue between Product, Engineering, Legal, Risk, Compliance, and customer-facing teams, ensuring we deliver best-in-class experiences with precision and speed.

This is a high-impact leadership role for someone who thrives at the intersection of strategy, execution, and cross-functional alignment. You’ll bring structure to ambiguity, operational rigor to scale, and empathy to decision-making. Whether integrating a newly acquired product, launching a regulated financial feature, or driving org-wide programs that improve product velocity, you’ll be central to how we build and ship at MoonPay.

🚀 What you will do

· Lead Strategic Launches Across the Business

Own end-to-end execution of MoonPay’s most critical product and operational launches—including new markets, regulatory rollouts, and internal or acquired product initiatives. Define clear milestones, align stakeholders, and deliver results

· Operationalize & Scale Our Partner Program

Build the foundational structure of MoonPay’s Partner Program across onboarding, technical integration, go-to-market coordination, and ongoing performance. Drive alignment across Product, Partnerships, Legal, Risk, and CX to deliver a world-class partner experience.

· Own M&A Integration Programs

Develop and run cross-functional integration roadmaps post-acquisition—ensuring technical harmonization, operational readiness, and cultural alignment across teams and product surfaces

· Establish Systems for Launch Readiness & Accountability

Create scalable frameworks for launch planning, async updates, risk tracking, and stakeholder ownership. Institutionalize rituals that improve predictability and reduce organizational drag.

· Create Tight Product Feedback Loops

Build and manage systems that collect actionable insights from users, partners, and customer-facing teams. Ensure these inputs shape roadmap prioritization and post-launch iteration.

· Unblock Decisions & Drive Alignment

Facilitate fast, informed decision-making across product, legal, and operational leaders. Elevate risks, resolve conflicts, and keep complex programs moving forward with clarity and calm.

🧑‍🚀 About You 

The ideal candidate is a strategic operator who is passionate about delivering exceptional customer experiences at scale while building and mentoring high-performing teams. You bring a systems-thinking mindset, thrive in ambiguity, and have a track record of driving clarity and structure in fast-paced, high-growth environments. You lead with ownership and empathy—streamlining complex programs, fostering cross-functional alignment, and serving as a culture carrier within your organization. You're energized by building for scale, continuously improving operational models, and developing the next generation of leaders.

Skills

• Communications Skills
• Leadership
• Product Management
• Strategic Thinking
• Team Collaboration