Summary

We’re looking for a Director of Operations to design and run the operating system of our fast-scaling business and make it measurably smarter. You’ll own the cadence (OKRs, planning, QBRs, exec reviews) and the company scorecard, turning data → insight → action; leveraging AI systems and automation to build scalable, insight-driven processes that tighten the strategy→execution loop. In parallel, you’ll lead strategic projects as a deployed problem-solver; driving analyses, scenario planning, and leadership-level storytelling to unlock high-leverage bets. You’re energized by ambiguity and problem-finding: you spot unclear ownership and broken loops and turn them into crisp, scalable systems. At this time we are only considering candidates that are located in the 

What You’ll Do

1. Build the operating rhythm: Run company-wide OKRs, quarterly planning, QBRs, and exec reviews; ensure on-time, decision-oriented forums
2. Own the company scorecard: Define the KPI taxonomy, align owners and thresholds, ensure data freshness/quality, and publish weekly/Monthly Business Review (MBR) packs
3. Design & scale systems: Partner with Data Eng/Analytics to define KPI taxonomy, data models/pipelines & SLAs; ship BI dashboards that drive decisions and accountability.
4. Analysis → insight → action: Lead root-cause analyses (pipeline health, churn/retention, unit economics, product adoption), synthesize recommendations, and drive follow-through
5. Translate strategy into execution: form hypotheses, validate with data, then drive a plan (owners, milestones, leading/lagging KPIs); own a segment end-to-end and tie it to company strategy.
6. Partner cross-functionally: With RevOps (forecasting & funnel), Finance (budget/ROI), Product/Eng (delivery & quality), CS (retention/health), and Marketing (demand), and the executive team on priority business analyses and decisions
7. Raise the bar: Codify playbooks, improve meeting hygiene, and embed performance discipline across teams

You’re a Good Fit if You Have

1. 5 to 8+ years in BizOps/Strategy/Operations (incl. 2+ in a scaling startup, Series A–C)
2. Analytical horsepower: Strong in spreadsheets; experience with BI tools
3. Operator’s mindset: You design systems that scale (OKRs, planning, reviews) and you close loops
4. Program leadership: You can run multi-team initiatives end-to-end with clear milestones and accountability
5. A problem solver: you have a bias for action and are structured, data-informed, and relentless in tackling what matters most
6. A connector: you are passionate about people, are a strong communicator with the EQ and presence to influence leaders and align teams
7. Familiarity with GTM tools (Hubspot, Gong) and BI tools (Metabase)

Nice to Have

1. Fintech/crypto or B2B SaaS experience
2. Experience in management consulting AND startup experience
3. Familiarity with GTM tools (Hubspot, Gong) and BI tools (Metabase)

Skills

• Communications Skills
• Operations
• Problem Solving
• Strategic Thinking
• Team Collaboration