Summary

Role Summary

Seeking an experienced Customer Support Representative with a proven track record in handling diverse customer queries and escalation. This role require expertise in cryptocurrency and blockchain technology, adaptness in multi-channel support, strong problem solving skills, and adaptability to a dynamic remote work enviroment.

Qualifications:

1. Experience:

   - Minimum of 2-3 years of proven experience in customer support roles.

   - Demonstrated expertise in handling customer queries, issues, and escalations effectively.

2. Industry Knowledge:

   - In-depth understanding of cryptocurrency and blockchain technology.

   - Familiarity with the latest trends and developments in the crypto space.

3. Multichannel Support:

   - Experience in providing support across various channels including email, live chat, and social media platforms.

   - Strong written communication skills for handling customer interactions on different channels.

4. Problem Solving:

   - Proven ability to analyse and resolve complex customer issues efficiently.

   - Capacity to think critically and provide innovative solutions to customer problems.

5. Adaptability:

   - Ability to adapt to a dynamic and fast-paced environment.

   - Willingness to stay updated on industry changes and advancements.

Technical Requirements:

1. Possess a personal computer or laptop with a minimum of 8GB RAM.

2. Stable and high-speed internet connection with a minimum upload/download speed of 3-5 Mbps/10-20 Mbps.

3. Familiarity with and access to customer support tools and platforms such as Zendesk or Freshdesk.

4. Comfortable working in a remote environment and equipped with necessary hardware for video conferencing and virtual collaboration.

Skills

• Communications Skills
• Compliance Knowledge
• IT support
• Problem Solving